Complaints and ADR
This page explains how to file a complaint and what to do if a dispute cannot be resolved directly.
If you believe the service did not match the agreement, we recommend reporting the issue without undue delay, ideally during the event itself, so it can be addressed immediately where possible.
Written complaints may be sent to info@eventyjinak.cz. Please include the client name, event date, short description of the issue and your preferred resolution.
Complaints are handled without undue delay. In consumer relationships, we aim to resolve the complaint within 30 days unless agreed otherwise.
We assess complaints in light of the accepted offer, confirmed booking, safety limitations, weather, any necessary programme changes and whether the issue was raised in time.
If the customer is a consumer and the dispute cannot be resolved directly, the consumer may contact the Czech Trade Inspection Authority as the ADR body.
Czech Trade Inspection Authority
Stepanska 15, 120 00 Prague 2
Web: www.coi.cz